Personal Support Services
Personal Support Services (PSS) is the exclusive provider of homemaker services for the Department of Human Services’ Adult Protective Services (APS). Our clients are some of the most vulnerable adults in Tennessee.
When a referral is made to APS due to suspected abuse, neglect, and/or exploitation of an adult, a state caseworker conducts an investigation. If it is found that the threat is legitimate, a case is opened. The caseworker makes a referral to PSS, and we become the “eyes and ears” of the State, helping minimize or eliminate the threat.
Our highly trained staff provides in-home care and housework, runs certain errands, provides financial oversight, observes the activities within the house, and monitors the client’s safety.
Program Brochures
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Link to the Personal Support Services Program Brochure in English.
Link to the Personal Support Services Program Brochure in Spanish.
What is Abuse, Neglect, and Financial Exploitation?
Neglect occurs when the basic needs of an adult are not met by a caregiver. Neglect may be unintentional, resulting from the caregiver's lack of ability to provide or arrange for the care or services the adult requires. Neglect also may be due to the intentional failure of the caregiver to meet the adult's needs.
Self-neglect occurs when an adult is unable to care for him/herself or to obtain needed care. The impairments result in significant danger to the adult and in some situations, deterioration can occur to the point that the adult's life may be at risk.
Abuse (physical, sexual, and emotional) generally involves more extreme forms of harm to the adult, including the infliction of pain, injury, mental anguish, unreasonable confinement, or other cruel treatment.
Financial Exploitation occurs when a caregiver improperly uses funds intended for the care or use of the adult.
Report Abuse and Neglect: Toll Free: 1-888-APS-TENN
Notice
To report abuse, neglect, or concerns about the care or services provided in this facility, you may call the
TENNESSEE DEPARTMENT OF MENTAL HEALTH AND SUBSTANCE ABUSE SERVICES
Office of Licensure.
EAST TENNESSEE COMPLAINT INTAKE NUMBER 1-866-777-1250
Personal Support Service Agency License # L000000018952
Thank you to our program sponsors:
